Quality AssuranceThere are four critical components to the Allen Team Quality Control System (QCS): planning, implementing, measuring and monitoring results, and taking actions to ensure continuous performance improvement.
- Planning: Allen plans and designs Quality Control Programs (QCP) that are customized to the requirements and performance objectives of each contract/task order while maintaining an ISO-compliant approach to quality assurance (QA). Our Logistics Services Division is ISO 9001:2008 registered for certain locations and processes. Each QCP is designed to interface effectively with program schedules and delivery requirements, and to complement the Government’s CMMI and Quality Assurance (QA) processes. Each QCP provides work order-specific quality control activities that emphasize the importance of controlling risks, understanding and designing processes to meet requirements, obtaining and monitoring results of these processes, and ensuring continual improvement.
- Implementing: The processes developed in our QCPs are customer focused. They are designed to ensure our customer’s requirements and objectives are captured, understood, and can be met by our team. These processes provide an integrated top-to-bottom continuous improvement program based on a true team concept both within the Allen support team and with the customer. The paramount object of our QA System is to assure the delivery of high-quality products to our clients and satisfy customers at all levels.
- Monitoring and Management: We systematically monitor delivery order execution using program metrics and customer feedback to assure quality, technical accuracy, cost effectiveness, and schedule adherence for all products/services. All levels of our organization, from management to technical professional to administrative personnel, are focused on producing quality products and services Allen follows the procedures referenced in QCP documentation, procedures and work instructions. The QCP also provides for the prevention and ready detection of risks and for timely and positive action to ensure lapses in meeting requirements are avoided. If errors occur, immediate action is taken to minimize the impact to our customer.
- Continuous Improvement: When appropriate, analysis and actions addressing the root cause are taken to ensure an error does not recur. Allen is committed to provide training and leadership to all employees in the process of continuous improvement in order to meet or exceed our customer’s requirements. As a living document, the QCP will be reviewed and revised as necessary in accordance with contract requirements. Allen takes proactive actions throughout the program to minimize project risk, identify business improvement opportunities, provide high quality services, and recommend ways to achieve cost savings to the customer. For large complicated projects, a peer evaluation and critique will be performed. This includes the feedback requirements of QM with appropriate recommendations provided to the PM for consideration; client satisfaction will be foremost in the acceptance criteria. Corrective action resulting from these structured review sessions will be included as part of the deliverable product.
Risk ManagementAllen employs established and proven risk management procedures in order to identify, estimate, mitigate, and monitor risks for tasks and activities conducted under each SeaPort-e task order.
- Risk Identification: Potential risks are recognized at the beginning of all tasks and identified in periodic status reports. As work progresses within each task, additional potential risks may be recognized and added to the periodic reports.
- Risk Estimation: Allen Project Managers and relevant staff estimate the impact and likelihood of each identified risk. The resulting risk level drives mitigation steps.
- Risk Mitigation: Risk mitigation may include both preventative and corrective treatment of risks. Allen takes appropriate actions to eliminate the probability of occurrence of risks or, if a risk level remains, control and reduce the impact of the problem.
- Risk Monitoring: The Allen Project Manager is responsible for the ownership, monitoring, reporting, and ultimate resolution of any identified risks during the project. Relevant Allen Corporation staff members provide the Allen Project Manager with ongoing status reports on action taken until the problem is resolved.